Q&A Extensions

Q&A Extensions allow you to prompt callers for specific information through a series of recorded questions. The extension greeting for a Q&A should inform the caller that they will be asked a series of questions and that they must press the # sign when they have completed they want to move on to the next question. In addition to the greeting types present in other extensions, Q&A extensions have the following greeting types:

Question: first enter the total number of question recordings you will be uploading. After you enter this number the appropriate number of fields will appear for you to upload your recording files to.
Exit Message: you can upload a recording here that lets the caller know they have completed the questions. Once this greeting has played, the call will end automatically.

How to record questions:
1. Call your account number
2. Press * to enter subscriber mode
3. Enter your extension number followed by #
4. Dial 4 to access greetings
5. Dial the 3-digit question number (000, 001, etc) you would like to record or re-record. Question #000 is the main greeting before questions are asked. Use this recording as an introduction.