message management

To access voice & fax messages online:

1. Go to mygotvmail.com

2. Enter your account number, extension (leave blank for admin login), and PIN

3. Click + to expand mailbox, then click on Inbox

4. Click on the voicemail message or fax to play or view the message

To move messages to another folder:

1. Check the box next to the message

2. Select the destination folder using the drop-down menu. You can create a new folder by right-clicking on an extension on the left navigation bar and choosing new folder.

3. Click the Go button to automatically move message

To rename messages:

Click the Edit icon next to the message and input a new message name

To access voice & fax messages via telephone:

1. Call your account number followed by *

2. Enter your extension followed by #

3. Enter your PIN

4. Press 7

Message options:

Inbox – all new messages will end up in your mailbox. Messages will be saved here for 30 days before being automatically deleted.
Saved – when viewing a message in your inbox, check the box next to the message then click ‘save’ and it will move the selected message(s) to the saved folder. Like the inbox, messages in the saved folder will only be saved for 30 days before they are automatically deleted. If you want to save messages for more than 30 days, you must save them to your computer.
Trash – deleted messages will end up in the trash folder where they will stay for up to 30 days, or until you empty this folder.
Copy to – allows you to send a copy of the voicemail or fax to another extension within your account. From the drop down menu select ‘copy to’ and click go. A pop-up window will appear in which you can select the folder you would like to move the selected message(s).
Move to – this will remove the message from its current folder and move it to another. To move selected message(s) choose the folder you want the message moved to from the drop down menu marked ‘Message functions’.
Edit – click the ‘edit’ icon to rename the message using up to 12 characters. Use this feature to keep messages organized or remind you of a message’s contents.