Transfer Options
Placing a Caller on Hold
A caller can be placed on hold by pressing ##. The caller will hear your music on hold while they are on hold. You will the following options, depending upon the features on your account.
- Press 1 to return to your call
- Press 2 to transfer your call
- Press 7 place the call into a new conference
- Press 9 to end the call now
Transferring a Call
A caller can be transferred to a different extension or to an outside number (if the Virtual Calling Card feature is activated on your extension). After the caller is placed on hold by pressing ##,
- Enter the area code and phone number or the extension number that the call is to be transferred to followed by #
- Press 1 for an immediate, unsupervised transfer
- Press 2 to remain on the line until the transfer is complete.
- Press * to cancel and return to the original call