Informational Extensions

NOTE: You must activate Informational Extensions online before being able to access or record a greeting. Callers will also not be able to access an Informational Leg that has not been activated online.

The Informational Extensions feature allows you to give callers up to date information about your company, its products and services via sub-menued extensions.

How Informational Extensions Work::

There are three main Informational Extensions that can be activated on your account. Each of these three extensions have 5 sub-extensions, and each of those have 5 additional sub-extensions. By default, pressing 1 from the Main Greeting takes the caller to extension 701; 2 to extension 702; and 3 to extension 703. The IE feature allows you to have extensions 1, 2 and 3 off the Main Greeting as separate marketing extensions and, if activated (see below), will no longer take callers to their 70* extension counterpart. For example, if extension 1 is activated as an IE and extensions 2 and 3 are not, then extension 1 will be an IE and extensions 2 and 3 will take callers to extensions 702 and 703, respectively.

Activating Informational Extensions:

1. Login to your account at mygotvmail.com as the administrator
2. Click on System
3. Click on Informational Extensions
4. Check all the extensions you want to activate

Accessing Informational Extension Leg Extensions:

For IE 1, Leg number:

0 is the main IE greeting
01 is extension 1 greeting
011 is extension 1 under extension 1
02 is extension 2 greeting
021 is extension 1 under extension 2 etc...

For IE 2, Leg number:

0 is the main IE greeting
01 is extension 1 greeting
011 is extension 1 under extension 1
02 is extension 2 greeting
021 is extension 1 under extension 2 etc...

Uploading Informational Extensions:

1. Login to your account at mygotvmail.com as the administrator
2. Click on System
3. Click on Informational Extensions
4. Upload greetings

IE Leg Map

A Leg is an Informational Extension number. Each IE Leg extension has a main greeting where callers can listen to pre-recorded information. While listening to an Informational Extension recording, callers can dial another IE Leg extension (if activated), can dial 9 for the previous menu, or dial 0 for the operator. All Leg Extensions start with 0 for administrative purposes.

For example, to access IE 2 Leg # 022 (directions to the office from Route 95) a caller hears:

Main Menu: "...Dial 2 for Company Information..."
Caller Dials 2 (IE 2 Leg # 0): "Dial 1 for store hours or dial 2 for directions to our office."
Caller Dials 2 (Leg # 02): "Dial 1 for directions from Main Street or dial 2 for directions from Rt. 95."
Caller Dials 2 (Leg # 022): "Take Route 95 East to exit 14, bear left..."

Caller can now go to another extension by dialing the 3 digit number, dial 0 for the operator extension, or dial 9 to return to the previous IE Leg.