Support Center
1-800-820-8210Main Account

call forwarding

There are six numbers that can be set for call forwarding. These "priority" numbers determine the order by which your extension will attempt to forward callers to you (with 1 being the first number attempted and 6 being the last). If your extension cannot locate you through these numbers, callers will be placed into voicemail.

1. Go to mygotvmail.com
2. Enter your account number, extension (leave blank for admin login), and PIN
3. Click the + sign to expand your extension
4. Click Settings and then choose Call Destinations

 

You can set the following options for each number:

On - Check this box to enable this phone number
Number - Enter the phone number with area code
Call Screening - The caller is asked to provide their name prior to the live call forwarding sequence
Direct Connect - Callers are instantly transferred to you and are not sent back into voicemail if the call is answered, if the call is unanswered it will go to voicemail
Call Announce - You are notified of a caller on hold and can choose to accept the call
Days - Check the box for each day that you want calls forwarded to this number
Start Time - Enter the start time for this number to be called
End Time - Enter the end time for this number to be called (Please note: 12:00AM starts the day and the day ends with 11:59PM.  The only time the end time can be 12:00AM is when the start time is also 12:00AM.  This signifies 24 hours service.)

Click the Update Button when finished to save your changes.